What is it about

Offering customer support before, during and after the purchase of the product and/or a service.

How does it works

Providing/gathering information and managing large number of requests through an established technical support of trouble-shooting:

– Level 1 and Level 2 multilingual B2B/B2C service desk support

– Pre and After-Sales technical support

– System and Account Management

– Provisioning / Installation / Configuration

Why this is our strength

Customer Service is much more than handling incoming calls. At FIBER, we look after your customers through the channels that are most relevant to them:

– Voice (phone or call back requests)

– Email

– Web tickets & Live chat

– Co-browsing

– SMS, fax, regular mail

– Social media

Other services

We invest in quality in order to be a quality investment for our customers. Discover the outbound services for businesses!