Call Center Fiber » admin https://www.fibercallcenter.com/en/ Thu, 11 Apr 2019 15:41:43 +0000 en hourly 1 https://wordpress.org/?v=4.1.41 The importance of knowledge management in call centers https://www.fibercallcenter.com/en/the-importance-of-knowledge-management-in-call-centers/ https://www.fibercallcenter.com/en/the-importance-of-knowledge-management-in-call-centers/#comments Thu, 23 Apr 2015 10:12:25 +0000 https://www.fibercallcenter.com/?p=4885 At FIBER we know the importance of results: it is not enough to call or conduct a conversation in a polite manner, to get the results the customer expects more from us.

Working in a call center is not as simple as some people tend to believe, it is not enough to have a good knowledge of the market.

To optimise timing and to meet the goals of our clients, it is necessary for us to be organised with precision, thanks to constant training and investments in our resources.

]]> https://www.fibercallcenter.com/en/the-importance-of-knowledge-management-in-call-centers/feed/ 0 The secrets of the perfect telephone operator https://www.fibercallcenter.com/en/the-secrets-of-the-perfect-telephone-operator/ https://www.fibercallcenter.com/en/the-secrets-of-the-perfect-telephone-operator/#comments Thu, 23 Apr 2015 10:06:51 +0000 https://www.fibercallcenter.com/?p=4883 Working in a call center is not as simple as some people tend to believe.
It is not enough to have a good knowledge of the market and the willingness to engage constantly.

How to effectively help the person on the other end of the phone and be an excellent operator?

Here are some tips not to be neglected:

- Improve your communication skills

During the phone call, it is important to speak clearly, enunciating every word correctly and using the right pace.

– Observe your supervisors

Usually those who occupy the position of the leadership has experienced a career started right where you are now. They know the secrets of the work and can help you a lot in your professional growth phase.
Listening suggestions is a symptom of a great will.

– Use tact with customers

Every person to whom you talk on the phone has a life of which you know nothing. At the other end of the phone there is a person like you, with their doubts, their problems and difficulties of their lives.
Use empathy and try to relate in the best way, even if you receive answers which are not always pleasant.

– Be punctual

Respecting timetables, at work and in everyday life, is essential to meet success.
Before coming to your desk, you will have to prepare the working day in an optimal manner, without the need to hasten the activities in the lineup.

]]> https://www.fibercallcenter.com/en/the-secrets-of-the-perfect-telephone-operator/feed/ 0 Which companies need a call center? https://www.fibercallcenter.com/en/which-companies-need-a-call-center/ https://www.fibercallcenter.com/en/which-companies-need-a-call-center/#comments Thu, 23 Apr 2015 10:03:29 +0000 https://www.fibercallcenter.com/?p=4879 Relying on a call center is a safe and efficient way to increase the overall value of each company, thanks to immediate feedback in terms of customer experience.

Effective communication tool between the company and its customers, the call center, therefore, allows to increase the rate of customer loyalty, increasing sales through a direct sales channel and providing a reference point always ready to listen the needs of the target..

The staff, properly trained, may also constitute an indispensable resource for handling complaints and pursuing business objectives.

Whether it is a multinational or a small business, there is no company that does not need the services offered by a call center.

Contact us and discover what we can offer to your company: Fiber, the plus that materialises the objectives of your business!

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